Service Victoria
A digital platform to provide services to all Victorians from the Victorian Government.
The enhancement of Identity verification (IDV)
Overview
To design an intuitive Identity Verification (IDV) experience for the users which allows them to verify themselves online effortlessly in order to enhance the success rate of IDV completion and hence complete government services and transactions.
Transactions like NDIS worker screening check, WorkSafe licence, digital driver’s licence, Working with Children Check etc.
Role
UX / Service Designer
Scope
Figma, Miro, Pen and paper
Income Assessment Module (IAM)
Overview
A person’s income is the most common eligibility check that Victorian government needs to do to provide different services for Victorians community.
The goal of this product is to design and develop a plug-in and play capability for programs that need to verify an individual’s income which can be integrated in different digital services and transactions for different Victorian Government agencies.
Role
UX / Service Designer
Scope
Figma, Miro, Pen and paper
Digital ID verification as a service
Overview
A Digital Identity is a secure and easy way to prove who you are online. Victorians need to complete Identity Verification (IDV) to submit applications for different grants and services provided by VIC government.
Identity Verification (IDV) is a complex part of a the whole application process as it requires customers to have certain documents, liveness check etc. and a mobile device available.
Through this service, customers can get and save digital ID and reuse IDs whenever asked for ID verification.
Role
UX / Service Designer
Scope
Figma, Miro, Pen and paper
